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KMID : 0365220050420020149
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Korean Journal of Public Health
2005 Volume.42 No. 2 p.149 ~ p.162
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The Study of Constructive ’Dimension of SERVQUAL by Clients’ Cognition -Using with ’Cognitive Balance Theory’ & "MultiDimensional Analysis’-
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Jung Min-Soo
Lee Chae-Eun
Kim Kyung-Mi
Yun Jin-Won
Jung Youn
Kim Ji-Min
Baik Seong-Hee
Choi Won-Hee
Kim Hwa-Joong
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Abstract
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KEYWORD
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SERVQUAL, Client Satisfaction, Cognitive Balance Theory, MultiDimensional Analysis
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